Frequently Asked Questions

 

11.  What recordkeeping associated with ordering a test is my laboratory and my facility responsible for?

Individual laboratories must be able to produce, upon request, the documentation necessary to support medical necessity of the laboratory service provided and billed to federal or private healthcare programs. This documentation should come from treating physician, authorized person on physician’s staff, or other individual authorized by law to order tests.  On Medicare, Medicaid and federally funded programs it is necessary to retain information regarding medical documentation, ABN’s, and billing. This documentation should be kept for up to 7 years to meet compliance standards.

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12.  Who do I contact about courier problems or special courier needs?

If you have questions regarding specific courier needs or comments on current courier service, please call your ALN Regional Service Center. The Client Service department can assist you with your needs.

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13.  How do I obtain supplies for testing sent into Avera LabNet?

Laboratory supplies needed for a specific laboratory test and specific to that endeavor will be supplied to you at no charge. These supplies include, but are not limited to, collection tubes, transport tubes, culturettes, etc. Please contact your ALN Regional Service Center to assist you with your laboratory supply needs.

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14.  What types of supplies can I get through Avera LabNet?

Laboratory supplies needed for a specific laboratory test and specific to that endeavor will be supplied to you at no charge. These supplies include, but are not limited to, collection tubes, transport tubes, culturettes, etc. Please contact your ALN Regional Service Center to assist you with your laboratory supply needs.

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15.  How do I determine if the specimen I have collected is acceptable for testing?

You should refer to your ALN catalog for this information. If you cannot find what you need, always contact Client Services with specimen collection questions.

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